# cant start ver 1,92

**URL:** <https://forum.realdash.net/t/cant-start-ver-1-92/946>\
**Category:** Bugs and troubleshooting\
**Created:** [April 5, 2021, 10:52am UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946 "2021-04-05T10:52:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tottepaab](https://forum.realdash.net/letter_avatar_proxy/v4/letter/t/e274bd/32.png) [@tottepaab](https://forum.realdash.net/u/tottepaab)\
**Post date:** [April 5, 2021, 10:52am UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946/1 "2021-04-05T10:52:39Z")

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cant start ver 1,92 at win 10

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**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\
**Post date:** [April 6, 2021, 4:39am UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946/2 "2021-04-06T04:39:52Z")

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Have you installed all updates available from Windows Update?

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**Author:** ![tottepaab](https://forum.realdash.net/letter_avatar_proxy/v4/letter/t/e274bd/32.png) [@tottepaab](https://forum.realdash.net/u/tottepaab)\
**Post date:** [April 7, 2021, 5:47pm UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946/3 "2021-04-07T17:47:09Z")

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Yes

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**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\
**Post date:** [April 7, 2021, 6:02pm UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946/4 "2021-04-07T18:02:29Z")

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What kind of a Windows 10 computer / device you have? Especially, what kind of display?

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**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\
**Post date:** [April 12, 2021, 12:16pm UTC](https://forum.realdash.net/t/cant-start-ver-1-92/946/5 "2021-04-12T12:16:01Z")

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This should be fixed in 1.9.3.

The reason for this problem was that we used a new Windows API (DisplayInformation.DiagonalSizeInInches) to ask what is the display size in inches. On some configurations the new API returned NULL information, and that unfortunately caused RealDash to crash on startup.