# MRD "offline" Even After Password Change **URL:** \ **Category:** My RealDash\ **Created:** [May 22, 2025, 5:49am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341 "2025-05-22T05:49:51Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 22, 2025, 5:49am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/1 "2025-05-22T05:49:51Z")
Been a while since I booted up my RD computer, but I am getting close to installing in the car (its been a project car for the last 5 years) and it started as before. I am running Linux Mint on a tiny desktop computer. I navigated around the app to make a few changes, and the “MY REALDASH” log in screen popped up. No problem, hit login, but no go. Opened a browser on the same computer, and was able to log into [MRD.net](http://MRD.net) with no issues. Tried the RD app, no go. Changed the password on [MRD.net](http://MRD.net). Waited a little, and tried RD app again with new password, still no go. I also noticed in the [MRD.net](http://MRD.net) site that I’m using 0/3 devices available. What am I doing wrong? Next, I want to upgrade the version of RD that I am using. I went to the download section of [MRD.net](http://MRD.net), and downloaded the realdash-mrd\_2.5.2-1\_amd64.deb file, but wonder if I will lose my settings if I do so? Last, is there a terminal command that will update realdash, or should I just use the deb package installer? TIA Michael ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [May 22, 2025, 6:22am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/2 "2025-05-22T06:22:14Z")
> [@MYellin](#): > > but wonder if I will lose my settings if I do so? No, updatating the DEB package will not lose any settings. Long time ago we had a bug that when you had all your devices in use, RealDash would just say ‘Offline login is not allowed’. That has been fixed I believe a year ago. 1. Log in into [my.realdash.net](http://my.realdash.net), go to the devices section and remove all devices from the list. 2. Update RealDash to latest version 3. Log in at ‘Settings-\>User’ ---
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 23, 2025, 1:59am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/3 "2025-05-23T01:59:40Z")
Hi again, I installed the latest version, 2.5.2-1, and the package installer confirm that 2.5.2-1 is the installed version, but now when I boot up, realdash does not start automatically, as it had in the past, but even worse, RD won’t start at all, no matter how I try. Searching for then clicking RD, or the “run realdash” from the search list, has the same result – RD won’t start. Any thoughts or tricks? ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [May 23, 2025, 5:25am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/4 "2025-05-23T05:25:50Z")
If you open the terminal and type: ```auto realdash ``` Do you get any error messages to the terminal? ---
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 23, 2025, 5:53am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/5 "2025-05-23T05:53:44Z")
Yes, it returns: "realdash: error while loading shared libraries:libssl.so.3: cannot open shared object file: No such file or directory ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [May 23, 2025, 5:56am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/6 "2025-05-23T05:56:19Z")
It seems like OpenSSL library is not up to date on your computer. Try to run all available updates. ---
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 23, 2025, 7:15am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/7 "2025-05-23T07:15:49Z")
> [@MYellin](#): > > error while loading shared libraries:libssl.so.3: cannot open shared object file: No such file or directory Ran every update and upgrade command I could find, and the Mint update manager, and still no luck. ☹ ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [May 23, 2025, 8:10am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/8 "2025-05-23T08:10:19Z")
Try in terminal: ```auto sudo apt install openssl openssl version -a sudo dpkg -l | grep ssl ``` ---
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 23, 2025, 4:12pm UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/9 "2025-05-23T16:12:27Z")
Thanks for the help, but it didn’t work. ---
**Author:** ![MYellin](https://forum.realdash.net/letter_avatar_proxy/v4/letter/m/e495f1/32.png) [@MYellin](https://forum.realdash.net/u/MYellin)\ **Post date:** [May 25, 2025, 5:54pm UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/10 "2025-05-25T17:54:16Z")
Well, finally got it worked out. Just in case someone finds this threadd while searching, I think a majority of the issue was using Linux Mint 20. So, I did several upgrade steps (like 20, to 21.1. 21.1 to 21.3, then 21.3 to 22.1, then 22.1 to 22.3) but then ran into an error related to “libglib.” Ultimately, I ran terminal where the RD.deb file was, executing: sudo dpkg -i \ sudo apt -f install" And voila, its working now, and I automatically logged into [my.realdash.net](http://my.realdash.net) ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [May 26, 2025, 7:26am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/11 "2025-05-26T07:26:00Z")
Happy to hear you got it figured out. Linux spellcasting can be complex at times. ---
**Author:** ![Sidewinder](https://forum.realdash.net/letter_avatar_proxy/v4/letter/s/53a042/32.png) [@Sidewinder](https://forum.realdash.net/u/Sidewinder)\ **Post date:** [June 12, 2025, 7:34pm UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/12 "2025-06-12T19:34:44Z")
Hello, I’m new and jumping in here. Going through initial setup to build a pi dash. On the downloads page, the latest version for armhf.deb can’t be downloaded. I did try installing the arm64.deb but no go without reflashing the pi for 64-bit. Will the 32-bit version be available again soon? ---
**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\ **Post date:** [June 13, 2025, 8:11am UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/13 "2025-06-13T08:11:47Z")
> [@Sidewinder](#): > > the latest version for armhf.deb can’t be downloaded realdash-mrd\_2.5.3-1\_armhf.deb from MRD downloads seem to download just fine. Could you give more details of what the issue is? ---
**Author:** ![Sidewinder](https://forum.realdash.net/letter_avatar_proxy/v4/letter/s/53a042/32.png) [@Sidewinder](https://forum.realdash.net/u/Sidewinder)\ **Post date:** [June 13, 2025, 3:04pm UTC](https://forum.realdash.net/t/mrd-offline-even-after-password-change/8341/14 "2025-06-13T15:04:00Z")
Gotcha, I ended up upgrading the pi to run the arm64 version. On the Downloads page the “click to download” button on the right side is un-selectable, (Same for the i386.deb version). The rest I’m able to click and initiate download. Also just mousing over the others show the download link on the bottom left. I tried using that link with wget and curl and specifying the armhf.deb, downloads an html page and not the deb package. Not a big issue anymore, as I switched my system so I will be installing arm64.deb and give that a go, but just an fyi. Thanks.