# Spitronics Mecury 3 connectivity issue

**URL:** <https://forum.realdash.net/t/spitronics-mecury-3-connectivity-issue/4006>\
**Category:** Spitronics\
**Created:** [October 25, 2023, 3:38pm UTC](https://forum.realdash.net/t/spitronics-mecury-3-connectivity-issue/4006 "2023-10-25T15:38:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![5lugfury](https://forum.realdash.net/letter_avatar_proxy/v4/letter/5/43a26b/32.png) [@5lugfury](https://forum.realdash.net/u/5lugfury)\
**Post date:** [October 25, 2023, 3:38pm UTC](https://forum.realdash.net/t/spitronics-mecury-3-connectivity-issue/4006/1 "2023-10-25T15:38:39Z")

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I have a Spitronics Mecury 3 connected through the usb to uart cable. Realdash does see the usb to uart and i do have the correct baud rate but im getting an unknow device error code 17. Got any ideas?

Thanks

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**Author:** ![realdashdev](https://forum.realdash.net/user_avatar/forum.realdash.net/realdashdev/32/6_2.png) [@realdashdev](https://forum.realdash.net/u/realdashdev)\
**Post date:** [October 30, 2023, 6:34am UTC](https://forum.realdash.net/t/spitronics-mecury-3-connectivity-issue/4006/2 "2023-10-30T06:34:28Z")

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Have you contacted Spitronics about this issue? You can also send a debug log to us:

[How to send a debug log - General / Frequently Asked Questions - RealDash Forum](https://forum.realdash.net/t/how-to-send-a-debug-log/949)

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**Author:** ![La\_Team\_Prep](https://forum.realdash.net/user_avatar/forum.realdash.net/la_team_prep/32/1018_2.png) [@La\_Team\_Prep](https://forum.realdash.net/u/La_Team_Prep)\
**Post date:** [February 19, 2024, 2:49am UTC](https://forum.realdash.net/t/spitronics-mecury-3-connectivity-issue/4006/3 "2024-02-19T02:49:02Z")

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Hi there, do you use the original USB to UART cable from Spitronics, if yes try use the bluetooth or wifi dongle! The cable from Spitronics uses some weird isolating ICs, could be your issue!