Can Analyzer v8 connection time out

I’m currently using a CAN Analyzer V8 from Seeed Studio, connected to a Monsoon X Link ECU. When I connect the analyzer to my Android head unit, I get a pop-up to automatically open RealDash when the serial USB is connected. However, after adding the connection in the RealDash app, it keeps displaying “Connecting to serial USB” in the bottom right corner.

I tried a friend’s V7.10 CAN Analyzer, and it worked perfectly. I also tested two different V8 CAN Analyzers, but neither of them worked.

Any suggestions on how to resolve this issue?

Well, sounds like they have changed something on “V8” adapter. Could you link the exact adapter on Seeedstudio store? I will buy one and test.

Here is the link to the v8 can analyzer: