How to send a debug log

Here are the steps to enable debug logging and to send the log file to us for analysis.

  1. Go to Settings->Application->Debug Settings and enable debug logging feature.
  2. Go back to dashboard, and let the adapter make connection attempts for a minute or so.
  3. Go back to Debug Settings, check that your debug log size is at least 5kb. If it is less, go back to step 2.
  4. Use ‘Send to developers’ button.

The debug log is uploaded to our server and we can investigate the reason of connection problems. You can now disable the debug logging.

Please send us an email when you have uploaded the debug log file. Since log files do not include any personal information, please note date and time of the log to help us find the correct log file.